Types of Training:

Control Room Supervisor

This course has been designed to empower Supervisors and Junior Managers to perform more efficiently, with more confidence, and with greater initiative in order to deliver a more focused service which gives quicker results, and greater levels of client confidence. It’s a winner with high-expectation clients like estates, Head Offices and multi operations environments

Course Unit Standard aligned (US 11513)

MODULES

• Introduction to Control Rooms
• Prepare workstation for duty
• Monitor and action emergency and non-emergency signals
• Conclude operations for effective handover
• Alarms
• CCTV
• Criminal Activity Identification
• Communications Management
• Conflict Management
• Safety and on-site Emergency Management

Control Centre Manager

This course is designed for aspiring control room managers and executive-level staff, who are responsible for the overall management of personnel, processes and technology.

This course assumes previous security operational experience and management experience, and prospective learners will be interviewed by EC4 before course enrolment.

Course Unit Standard aligned (US 11513)

MODULES

• Introduction to control rooms/ centres
• Operational Concepts
• Outcomes-based management
• Roles and responsibilities of control room personnel
• The control centre environment
• Activity programming – CCTV, Alarms
• Standard operating procedures
• Crime trend and tendency analysis
• Emergency scene management
• Communication and conflict management
• Managerial Leadership
• Cultural Diversity